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Professional Vehicles Hearses - Limousine - Sedans Executive & VIP Vans - Flower Cars |
        
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Contact
Us: Phone
508-581-9268 |
Frequently Asked Questions |
| When it's time to purchase a new professional vehicle, here are some things to question and facts you should know. |
| Q: Should I lease or purchase my new vehicle? |
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| A: There are different reasons for each and this is something that a sales person can explain, but you and your accountant should make the decision. If you sign a lease and the sales person says, "You can put extra miles on the vehicle", or "They can take that back anytime", tell them to put it in writing and make it part of the contract. You should always be able to call the funding company and get a pay off without going through the dealer. If you are unable to do this, find out WHY! There are some walk away leases, but please make sure you understand that you must run full term and stay within the mileage limits. That is one way to turn your equipment over every three or four years and helps to keep your payments lower.
Also most leases in our industry are a form of a tract lease which means at the end, you still owe the balance of the lease, and if the residual put on your vehicle wasn't set low enough, you owe the difference.
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| Q: Cadillac Service on a professional vehicle.
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| A: PROBLEM RESOLUTION PROCESS; Funeral and livery customers experiencing difficulty with a Cadillac professional vehicle, or with obtaining parts or service from a Cadillac dealer, are encouraged to utilize the following resolution process to resolve the concern as quickly and conveniently as possible. 1. Contact your local Cadillac dealership service department. 2. For converted vehicles, provide the dealer with the coachbuilders owner's manual and request that the dealer contact the builder reguarding your vehicle. 3. If the dealer is unable to resolve your concern, contact the Customer Assistance Center at 1-800-43-FLEET. A Cadillac fleet specialist will be able to assist with most product inquiries, and will establish a customer relations record for your vehicle. 4. The Cadillac fleet specialist will work with you, the dealer, the coachbuilder, and the Cadillac Professional Vehicle Program Headquarters until your concern has been completely resolved. |